GLAM Innovation Study

CSIRO’s Australian Centre for Broadband Innovation commissioned a study of next steps for digital innovation among Galleries, Libraries, Archives and Museums – the so-called GLAM Sector – in Australia. Action Foresight collaborated with Chris Winter and a team from Smart Services CRC and CSIRO to carry out the study using a foresight-driven approach.

The study used a two-day futures workshop to create a visionary space for the next 10 years in the sector.  The attendees worked collaboratively on a set of four key initiatives for the whole sector.

Due to time constraints the workshop was attended by mostly Sydney-based representatives of the sector, so we wanted to ensure that the ideas created by the attendees formed a sound, but forward-thinking agenda for the whole sector nationally. To achieve this, we held over thirty interviews in-person and online with heads and digital leaders in the sector nationally and overseas.  The feedback in these interviews ratified and developed the proposals from the workshop.

Issues raised by the study included new ways to access and interact with collections and information, changes to public use of cultural collections and new service and business models to fund and promote activities.  While the individual institutions and parts of the sector naturally had their own concerns, it was interesting to discover how similar many of them were.

The final report was released by CSIRO in August 2014 and been distributed to every GLAM institution at the state and federal level and all relevant ministers.


·      CSIRO press release

·      Museums Australia download page

·      Project website for the study